Privacy Policy
1.1 Introduction
Circle One Concierge Limited (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your data.
1.2 Information We Collect
We may collect the following types of personal information:
- Contact details (name, email, phone number)
- Payment information for transactions
- Preferences related to our concierge services
- Any details required to fulfil your requests
1.3 How We Use Your Information
We use your data to:
- Provide and enhance our concierge services
- Process payments and manage transactions
- Offer personalised experiences and recommendations
- Communicate updates, promotions, and exclusive opportunities
- Ensure compliance with legal obligations
1.4 Data Security & Confidentiality
Your information is stored securely and only shared with trusted partners when necessary to fulfil your requests. We do not sell or share your data with third parties for marketing purposes.
1.5 Your Rights
You have the right to:
- Access, update, or request deletion of your personal data
- Withdraw consent for marketing communications
- Request details on how we process your data
For any privacy-related inquiries, contact us at enquiries@circleone.vip.
Terms of Service
2.1 Introduction
These Terms of Service (“Terms”) govern your use of Circle One Concierge Limited’s services. By using our services, you agree to these Terms.
2.2 Membership & Service Use
- Our services are available exclusively to registered members.
- Membership benefits and access levels vary based on your plan.
- You agree to provide accurate and updated information when using our services.
2.3 Payment & Fees
- Fees for services may vary and are subject to change.
- Payments must be made in accordance with agreed-upon terms.
- Certain bookings or purchases may require deposits or prepayments.
2.4 Cancellations & Refunds
- Cancellation policies vary by service and partner provider.
- Refund eligibility will be determined on a case-by-case basis.
2.5 Service Limitations
- While we strive for excellence, we cannot guarantee the availability of all requested services.
- We reserve the right to refuse service in cases of misuse, fraud, or non-compliance with these Terms.
2.6 Liability Disclaimer
- Circle One Concierge Limited acts as a facilitator for concierge services and is not liable for third-party providers’ actions or service quality.
- We shall not be held responsible for unforeseen circumstances, such as travel disruptions, vendor cancellations, or external factors beyond our control.
2.7 Confidentiality & Discretion
- We prioritise your privacy and handle all requests with discretion.
- Any sensitive or personal information shared with us is protected under our Privacy Policy.
2.8 Changes to Terms & Policies
- We reserve the right to update these policies at any time.
- Continued use of our services constitutes acceptance of any changes.
For questions regarding our Terms of Service, please contact us at enquiries@circleone.vip.